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Decreased quality & service |
March 23, 2021 |
| Reviewer:
Devin from MA
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My review from a recent 18†wooden stick purchase. Note the date of this review. In 2017 we ordered a stick for our first child. It was perfect and exactly what we wanted. In February 2020 we ordered a stick for our second child. The quality was significantly decreased. The second stick thinned our along the shaft, was generally smaller, curved from front to back, and was a completely different color and feel of wood from the 2017 stick.I reached out to customer service in hopes that it was a quality control error. I was told that the stick had no defects (even with the lack of size consistency on the shaft and front to back curve) and no replacements or refunds would be offered.
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